Sidley Cars Refund & Cancellation Policy

This refund & cancellation policy is adopted by all clients of Sidley Cars and will apply to all taxis/private hire vehicles as arranged on the customers’ behalf through Sidley Cars.

Cancellations and Bookings

All cancellations of journeys made before the booking time and prior to vehicle despatch will incur penalty charges depend on the journey. All airport or long journeys must be cancelled no less than 24 hours prior to the pick-up time. If you need to cancel a booking please contact us by calling on 01283 337730.

Cancellations for airport journeys made less than 24 hours prior to the pick-up time will be subject to a charge up to the full price of the fare.

In the instance of a late cancellation fee being levied for non-prepaid journeys an invoice for the fee will be issued. The invoice must be paid within 30 days of invoice date and any unpaid invoices will incur a maximum 100% charge of the original invoice amount. The time stipulated for payment shall be of the essence of the Agreement. Failure to pay within the period specified shall entitle us to write to you and upon the expiration of seven days’ notice, to charge you for costs and expenses incurred in recovering late payments, and to charge interest at the rate then in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date or on the above rate whichever is the greater.

Refunds

All refunds must be requested within 7 days of the original booking date. Refunds will only
be issue to the customer who made the original booking.

Liability

In the event of circumstances beyond our control Sidley Cars reserve the right to cancel all
services. Where payment has been made a refund will be issued. If a car breaks down during
the journey, an alternative will be provided with a practical time allowance.

Termination

No refunds will be given for journeys terminated part way through the hire. If the journey is
not prepaid full fare will be paid to driver or Sidley Cars.